ZSL London Zoo has seen a 100 per cent increase in overall sales in its gift shop since installing a queue management solution from Tensator.
The installation included an in-queue merchandising system and an eQ(tm) single line queuing, media call forward system with outdoor LCD screens.
This system helps direct visitors to specific kiosk points at the entrance and provides a suite of management reporting tools enabling analysis of service efficiency and resource planning.
Julian Green, head of retail and admissions at the zoo, said: "Since incorporating queue management systems at the entrance and in the gift shop, waiting times have been reduced, meaning the customer experience is further enhanced.
"In the gift shop, not only have we seen an improvement in efficiency, but we have also noted that the merchandising options have increased sales as people wait to pay for their goods."
Find the right
products and services for your company
News
search
Advertise your products on the leisure-kit Product Report And reach over 57,000 leisure buyers Call +44 (0)1462 431385
Tourism
Right to roam Sweden is inviting everyone to come and stay – and indulge in a spot of wild camping. Jenny Kaiser from VisitSweden talks about the initiative View feature>>
InBody UK InBody is dedicated to inspiring and leading people to live a healthier life, providing medically graded commercial and home use products. View full profile>>
To advertise your product and reach over 57,000 leisure buyers call +44 (0)1462 431385 or
email[email protected]
Leisurejobs
Powered by leisureopportunities.com
Fitness Instructor Salary: £23,144 to £25,138pa Location:Moulsecoomb, Brighton and Hove, Brighton, UK Company: University of Brighton More>>
Duty Manager Salary: Competitive Location:Clevedon Company: Everyone Active More>>
Swim Teacher Salary: Competitive Location:Bristol Company: Everyone Active More>>
